Product
Defects in materials and workmanship under normal use. The manufacturer examines the product and determines whether it should be repaired or replaced.
TECHNOLOGY FOR A LIFETIME
Limited lifetime warranty
An investment designed to last. Support designed to be there for years.
Saladmaster covers its products against defects in materials and workmanship in accordance with its official warranty terms.
DURABILITY AND CONFIDENCE
Durability is part of the technology too
Materials, construction and service come together in a system designed for a long-term relationship with the customer.
Saladmaster publishes a limited lifetime warranty. Its application depends on the terms that apply to your product.
A CLEAR FRAMEWORK
What the warranty covers
The following information comes from the official limited lifetime warranty document. Check your purchase documentation to identify the coverage that applies.
Duration
For the lifetime of the original consumer, according to this document. The temperature control and cord, where supplied, are covered for one year from purchase.
Terms
Proof of purchase is required, and the product must have been purchased new from the manufacturer or an authorised distributor. The warranty is not transferable.
IMPORTANT INFORMATION
What you should know
The document excludes, among other things, damage caused by accidents, misuse, commercial use, normal wear and unauthorised repairs.
Shipping and handling are the consumer’s responsibility under these terms. Request instructions and authorisation before sending cookware.
This guidance does not replace the full terms or extend their coverage.
ELIPSU ASSISTANCE
If you ever need help,
we are here.
01
Identify your product
Model, piece and approximate purchase date.
02
Tell us what has happened
A clear description and, where helpful, photographs.
03
ELIPSU reviews the case
We will explain the next steps in accordance with the applicable terms.
ELIPSU SUPPORT
Support goes beyond the product.
ELIPSU continues to support its customers after purchase: use, care, support and continuity. Our aim is for the system to remain part of your kitchen for many years.
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Long-term confidence.
If you are already a customer and need to review your warranty, our team can help.